Privacy Policy
Last updated September 2026
What this covers
Masked Methods is run by an individual sole proprietor based in South Africa. This explains what we collect and what happens to it.
What we collect
If you request clearance or create an account: your answers, your email address, and your conversations with M.A.A.S.K. That's what lets it remember you between sessions.
If you buy a session: payment is handled by our payment providers. We never see or store card details.
If you email us: your address and whatever you write.
Why we keep it
To run the service — a personalised advisor that remembers your history — and to handle orders and support. We don't sell your data and we don't use it for advertising.
Who else touches it
Third parties run parts of the service: payment processors, Beacons for session booking, hosting and database providers, and an AI provider that generates responses. Each handles data under their own terms.
How long we keep it
While your account exists. Ask us to delete it and we will, unless we're legally required to keep transaction records.
Your rights
Under South Africa's POPIA and equivalent laws elsewhere you can ask what we hold, ask us to correct it, or ask us to delete it. Email help@maskedmethods.com.
Children
This is for adults. It isn't intended for anyone under 18 and we don't knowingly collect their information.